Frequently Asked Questions
Where are you based?
Our office is based in Rye but we cover a large area of Sussex and Kent - click here to take a look at a map to see if we work in your area.
What do you do?
A lot! We're your one-stop shop for all property and garden maintenance and building services. We could list everything here but we'd run out of room! Why not take a look at our 'Services' page to get an idea of what we can do, and if you're still unsure, drop us a line.
How does it work?
Give us a call or drop us an e-mail to start with - we'll organise for someone to come out free of charge to estimate the works you want completing. We'll then send you the no-obligation estimate in written form. If you accept the estimate, we'll book you in for the works to be done. Simple!
How do I make payment?
Payment is to be made within 14 days of the invoice being sent out. We accept most cards, cash, cheques and BACS transfer. You'll find all the details at the bottom of the invoice we sent - we can take cards over the phone (your details will not be kept, they are processed immediately with a secure online facility).
Do I need to pay a deposit?
Most of the time, no. We may sometimes require a deposit payment to be made on larger jobs to cover advance purchase of materials - this will be detailed clearly on the estimate.
Do you charge VAT?
Yes, we are a VAT registered company. We provide a clear break down of the charges on our invoices so you can see the VAT portion if you need to claim it back.
Do you have public liability insurance?
Yes, if you need to see our certificate please contact the office.
Do you supply materials?
If you'd prefer us to supply them, we'd be happy to! We work with local suppliers and know what is needed and in what quantities for the job. However, if you'd rather supply your own materials, just let us know.
How long is it before you can do the job?
Lead times vary dependent on the job type and size - however we have a team dedicated to those smaller and more urgent jobs. We'll advise you on availability and work with you to schedule a time that's convenient.
Do you do jobs for businesses or just homeowners?
We work with lots of businesses as well as homeowners! We're one of the preferred maintenance providers for holiday lets based in Camber and Rye, working with both the management companies as well as the owners themselves, and we also work with local estate agents when rented accomodation needs maintenance. We've fully refurbished a salon, completed interior decoration and wired lighting for art galleries, and fitted a kitchen for a caterer.
Do you offer waste removal?
What if there's a problem with the job I've had done?
We are proud of our work and have built our reputation on the quality of our jobs, but on the rare occasion you have any issue whatsoever we will always organise an appointment to come back to you and make it right free of charge. We want to be as satisfied with the work completed as you are.
What happens if you're rained off?
A lot of the jobs we complete are seasonal and weather dependent - for example external painting works need to be done when it's warm and dry to allow the paint to go off - so we book them in during a suitable time of year. Our team members will always try to tough it out and get the job done for you but on the few occasions that the weather has changed drastically enough to stop work, we will book you in as a priority when the weather is suitable again.
What's the difference between the estimate and invoice?
We will provide an estimate beforehand which will detail the materials and labour we expect to use for the job. Invoices are the complete breakdown of the materials and labour used and are sent once the job is completed - this is the full amount payable for the works. Most of the time the invoice sent out is no different from the estimate, but there will be the rare occasion where we encounter circumstances out of our control and the price may differ. We will always consult with the customer and alert them to any changes so there are no surprises.
For how long is the estimate valid?
Our estimates comprise two sections; labour and materials (if required). We can guarantee the labour portion for 1 year but sometimes material prices fluctuate and we may have to re-estimate that portion after a certain amount of time. We will always try to stay as close to the original estimate as we can.